Purchasing & Returns Policy
Making A Purchase
We accept purchases made within the U.K. Our prices are in UK £ sterling. We accept all major debit/credit cards and Paypal. At the moment we only ship within the U.K. Minimum Order online = £15
Descriptions of Goods
Every reasonable care has been taken to ensure that our descriptions are accurate; sizes given are approximate.
Shipping And Handling (U.K.)
Shipping is FREE on orders over £15. Delivery options are usually via EVRI formerly called Hermes (3-7 day delivery) or Royal Mail ( 3-7 day delivery).
SHIPPING for purchases via EVRI Courier service. You will not be able to change your delivery date but will be notified if an attempt has been made to deliver . Three attempts will be made to deliver your order.
Orders will be processed within 7 days of purchase and delivery usually takes 3-5 working days.
VAT is not charged on items.
If you are not happy with your online purchase, please inform us within 48 hours via email, giving your reason and giving indication if you wish to return the item or exchange the item purchased for a different item. You will be responsible for paying return postage costs on any returned items and a refund will be issued as long as the goods are received in good order and in their original condition. If you don't substitute your order for another product, the outward cost of postage will be deducted from your refund.
For goods viewed and purchased in the gallery itself an exchange could be made for an alternative product or a credit note issued to the value of the exchanged item. Please note that for hygiene reasons, items of jewellery cannot be returned unless faulty.
Purple Gallery does not disclose buyers' information to third parties. Cookies may be used to keep track of the contents of your shopping cart once you have selected an item and to store your details once a purchase has been made. If you purchase goods online and select the free delivery option, your contact details will be shared with the designated courier company for delivery of your purchased goods.
Address: Purple Gallery 229 Mary Vale Road, Bournville, Birmingham B30 2DL (tel: 0121 459 0941)