Purchasing & Returns Policy
Making A Purchase
We accept debit and credit card payments for purchases made within the U.K. Our prices are in UK £ sterling. We accept most credit and debit cards and Paypal.
Descriptions of Goods
Every reasonable care has been taken to ensure that our descriptions are accurate; sizes given are approximate.
Shipping And Handling (U.K.)
At the moment we only ship within the U.K. If you are resident outside the U.K. and wish to purchase an item, please contact the gallery on 44 121 459 0941 during gallery hours to discuss purchasing and shipping options. Payments for goods to be shipped outside the U.K. will be only be accepted via credit card.
Stock items will be shipped from Wednesday to Friday during normal opening hours and we endeavour to fulful an order within 7 days of ordering. If you order a product during closed hours and require next day delivery, please notify the gallery via email and we will endeavour to fulfil your posting requirement.
VAT is not charged on items.
Purple Gallery does not disclose buyers' information to third parties. Cookies may be used to keep track of the contents of your shopping cart once you have selected an item and to store delivery addresses.
If you are not happy with your purchase, please inform us within 48 hours via email or phone, giving your reason and giving indication if you wish to return the item or exchange the item purchased. Please make your return within 7 days of receipt, unused and in its original packaging and indicate if an exchange or refund is required. You will be responsible for paying the postage on any returned items.
For goods viewed and purchased in the gallery itself an exchange can be made for an alternative product or a credit note issued to the value of the exchanged item. Please note that for hygiene reasons, items of jewellery cannot be returned unless faulty.
Jane Carruthers, Purple Gallery
Telephone: 0121 459 0941 / 0791 394 2799